Shipping policy

Welcome to The Cozy Color! We are committed to delivering your orders as quickly and safely as possible to provide you with the best shopping experience. Below are the detailed terms and conditions regarding our shipping practices.

1. Order Processing Time

  • All orders require processing, careful packaging, and quality checks before being handed over to the shipping carrier.

  • Standard Processing Time: Orders are typically processed within 1 - 3 business days (excluding Saturdays, Sundays, and major holidays).

  • Orders placed over the weekend or during holidays will begin processing on the next available business day.

2. Shipping Rates & Delivery Estimates

We offer flexible shipping options depending on your location. The delivery times listed below are estimates and start from the date the package is handed over to the carrier:

Please Note: Delivery times may be longer than expected during peak shopping seasons, major promotional events, or due to severe weather conditions and customs delays.

3. Order Tracking

  • Once your package has been shipped, you will automatically receive a Shipping Confirmation Email containing your Tracking Number and a link to track your shipment's progress online.

  • Please allow 24 - 48 hours for the tracking status to update on the shipping carrier's system.

4. Duties, Taxes, and Customs

  • For International Orders: The recipient (customer) is solely responsible for any customs duties, import taxes, or brokerage fees levied by the destination country's regulations.

  • These additional fees are not included in the product price or the shipping cost displayed on our website.

5. Incorrect Shipping Address

  • Customers are responsible for providing a correct and complete shipping address during checkout.

  • If you notice an error in your address, please contact our customer support within 12 - 24 hours of placing your order to make adjustments.

  • As outlined in our Terms of Service, The Cozy Color cannot be held responsible or offer refunds for packages that are lost, misdelivered, or returned to sender due to incorrect or incomplete address information provided by the customer.

6. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your item arrives damaged during transit, please take clear photos or videos of the packaging and the damaged product immediately, and contact our support team. We will arrange a replacement or refund in accordance with our Refund Policy.

  • Lost or Stolen Packages: Once the carrier confirms delivery to the provided address, risk of loss and ownership transfer directly to you (as stated in Section 5 of our Terms of Service). However, we are always happy to help you open an investigation with the shipping provider to help locate your package.

7. Contact Us

If you have any further questions or concerns regarding the status of your order or our shipping procedures, please reach out directly to our customer care team using the information below:

  • Trading Name: The Cozy Color

  • Support Email: valcourtwiman@gmail.com

  • Business Address: 4842 South 18th Drive, Ridgefield, Washington 98642-7167, United States